Refund and Cancellation Policy

1. Who this applies to

This policy covers subscriptions bought on brainandbounce.com, which are paid through our payment partner Razorpay. If you subscribed inside a mobile app through Google Play or the Apple App Store, that purchase is billed and refunded by the store under its own policy, so please cancel or request a refund there (see section 7). This applies wherever you live: the store sets the price and currency for your country, and any refund or withdrawal right the law gives you in your country is handled through the store. This policy is part of our Terms and Conditions.

2. Free trial

• Every explorer profile gets a 14-day free trial, counted from the day the profile is created.
• No payment details are needed for the trial, so there is nothing to cancel and nothing is charged.
• When the trial ends, missions pause until you subscribe. Your explorer's progress, badges and streaks are kept.
• The trial is for genuine evaluation. Creating repeated profiles to get further free trials is not allowed and we may decline to extend access.

3. How subscriptions work

• A subscription belongs to one explorer profile, and you choose a monthly or yearly plan.
• It renews automatically every month or year at the price you saw when you subscribed, until you cancel. Your bank or UPI app may ask you to approve the recurring payment and will notify you before each charge.
• If a renewal payment fails, access for that explorer pauses until the payment goes through or you subscribe again.

4. Cancellation policy

1. Sign in and open the Parent Zone (you will be asked a quick grown-up question).
2. Go to Subscription & billing, choose the explorer, and tap “Cancel subscription”.

• You can cancel at any time. We will not charge you again after you cancel.
• Your explorer keeps full access until the end of the period you have already paid for. Cancel before the renewal date to avoid the next charge; cancelling after a charge does not undo that charge.
• If you cannot cancel yourself, email us with the email you signed up with and we will cancel it for you. The cancellation takes effect from the time we receive your request.

5. Refund policy

Because access starts as soon as you subscribe, payments are generally not refundable once a billing period has begun. We will, however, refund you in these cases:

• You were charged twice for the same subscription period, or charged by mistake.
• You were charged after you had successfully cancelled.
• A technical problem on our side meant your explorer could not use the app during the paid period.
• A refund is required by law.

Where we can fix the problem instead (for example by restoring access or extending your subscription), we may offer that, and a refund is then not due for the same problem. Refunds for a discounted purchase follow the same rules as any other purchase.

6. When we cannot refund

• You ask more than 7 days after the charge (see section 8), unless the law says otherwise.
• You did not cancel before the renewal date and simply no longer want the subscription.
• The explorer used the Platform during the period, or you changed your mind, or the content was not what you expected.
• The problem was caused by your device, internet connection, or something outside our control.
• The account was suspended or ended for breaking our Terms, or the purchase involved misuse of an offer or code.
• We cannot verify the payment or the account from the details you give us.
• The purchase was made in a mobile app through Google Play or the Apple App Store (the store decides these).

7. Refund processing

Approved refunds are sent to the original payment method, usually within 5–7 working days of approval. The exact time depends on your bank or payment provider, which we do not control.

8. Time limit for requests

Email us within 7 days of the charge. We cannot normally accept requests after that, except where the law requires.

9. How to raise a request

Email hello@brainandbounce.com from the address on your account, with:

• The email address you signed up with and the explorer's call sign
• The payment date and amount, and the Razorpay payment ID from your receipt if you have it
• Whether you want to cancel, or are asking for a refund, and the reason
• A screenshot or any other detail that helps us check, if we ask for it

We reply within 2 working days.

10. Escalation

If you are not satisfied with our reply, write to the Grievance Officer, Ms. Pooja Pandey, CodeXOps Technologies Private Limited, at hello@brainandbounce.com with the subject “Escalation” and your earlier request. We acknowledge escalations within 48 hours and aim to resolve them within 30 days.

11. Offers and promo codes

• A promo code applies to one explorer profile and can be used once for that explorer.
• A subscription bought with an offer keeps that offer price for as long as it stays subscribed. If you cancel and subscribe again later, the prices on sale at that time apply and the code cannot be reused.
• Codes have no cash value and are not refunded or exchanged for money.

12. Price changes

If we ever change the price of a plan, existing subscribers will be told in advance and can cancel before the new price applies.

13. Our commitment

We review every request fairly and in line with applicable law. This policy may be updated from time to time; the version on this page, with its effective date, applies to purchases made while it is in force. Nothing here limits any consumer right that cannot be excluded by law.

14. Contact us

Email: hello@brainandbounce.com
Company: CodeXOps Technologies Private Limited
Address: Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh 201009